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Field Technician

Job Description

Position Summary:


Skyhelm is looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


You will:



  • Provide service and customer support during field visits or dispatches


  • Tie workflow to schedule


  • Manage all on site installation, repair, maintenance and test tasks


  • Diagnose errors or technical problems and determine proper solutions


  • Produce timely and detailed service reports


  • Document processes


  • Operate vehicle in a safely manner and use field automation systems


  • Follow all company's filed procedures and protocols


  • Cooperate with technical team and share information across the organisation


  • Comprehend customer requirements and make appropriate recommendations/briefings


  • Build positive relationships with customers



 


You have:



  • Proven field service experience


  • Ability to troubleshoot, test, repair and service technical equipment


  • English literacy


  • Ability to work flexible shifts and to adapt to changing work schedules


  • Familiarity with mobile tools and applications


  • Cloud experience a huge plus


  • Technical degree or certification


  • Excellent listening and communication skills


  • Excellent customer service skills


  • Excellent research skills



Icing on the Cake:



  • You enjoy creating something truly awesome for clients


  • You get really annoyed at poorly designed infrastructure, and you know how to fix it


  • You have exceptional analytical skills and are a solutions oriented person


  • Ability to rapidly develop skills in new technologies


  • Comfortable in an agile work environment


  • Comfortable in a high-pressure, fast paced environment


  • Pre-Sales Experience is a huge plus



This is a full-time position based out of our office in Livingston, Texas.



Company Description
SkyHelm is an IT Consulting and Solutions firm serving enterprises with unusually complex and mission critical IT needs. SkyHelm specializes in rapid execution of large-scale projects, including email migration, virtualization, cloud deployments, data storage, networking and enterprise application distribution. Founded in 2014, the company has ongoing engagements with utilities, finance, media, technology and governmental organizations.
SkyHelm is headquartered in Denver, with offices in Houston and Oklahoma City



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